Scoot’s HR team saves 4 hours daily with Spoke

A modern solution for HR teams

Give employees a delightful self-serve experience while you get time back for strategic initiatives. Today’s HR teams receive an overwhelming number of requests — over email, chat, and of course people “just dropping by.” Spoke gives support teams time back to work on broad initiatives that help companies grow.

Every request matters

Because HR teams do so much, it’s difficult to keep track of all the different projects. That’s why we created a case management solution for HR; employees can create requests on email, Slack, web, and SMS. User profiles pull from your HRIS – giving context on employee department, location, and org chart. You can collect answers and track to-do’s in one place. No more sticky notes.

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Make employees happy 24/7

Spoke makes it easy for employees to get the knowledge they need. It’s not necessary to switch apps when you can just ask Spoke; the solution easily integrates with Google Drive and Confluence. AI provides the best answers based on user behavior, and your company’s knowledge base content. Audience filters make it simple to work with dispersed teams, limiting visibility to selected managers, certain locations, or departments.

Analytics your stakeholders 
will appreciate

You’ll get data on requests trends, so you can analyze workload by team member, and requests by department. We understand how important it is for HR teams to quantify their work. For richer analysis, export core requests data via CSV, or use our REST API to pull metrics into your data tool of choice.

“It’s been so easy to bring Spoke into our routine. It’s really intuitive and has helped us conquer the issue of people not knowing where to go for what. And Spoke has given me time back in my day. I’m able to be more productive because I’m not answering those one-off questions.”

Jordan, Office Experience Manager
Charity: Water

We love seeing our
 customers shine

Our world-class CS team supports larger clients with quarterly deep dives into workflows, ongoing training, and deeper insights.

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StockX's IT, HR, and Ops teams auto-close 35% of all tickets with Spoke

 

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