Be an AI-powered enterprise

Self-sufficiency is the new competitive advantage. 
askSpoke’s dual action AI empowers your dispersed employees to help themselves and speeds up 
agent resolutions.

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ROI with your customized report.

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88%

auto-resolved

opploans

96%

auto-triaged

95%

auto-triage accuracy

Enterprise service desk for 
today’s modern workforce

Convenient conversational ticketing

Employees effortlessly make requests where they already work—in Slack, Teams, via email, web, or SMS too. Internal support agents instantly convert them into tickets.

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Dual action Enterprise AI

User-savvy AI automatically answers employee’s questions with relevant answers and content based on status, location and team.

Go beyond auto-resolution with machine learning that automates repetitive agents tasks, like triage, classification, prioritization, assignment and more.

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“askSpoke’s 42% deflection rate of inbound requests has allowed Mapbox teams supporting internal customers to focus more on long-term value added priorities. For our employees spread around the globe, they can get answers to the IT, benefits, or security questions they need right away, even if there’s no one awake in their same time zone.”

Brian Chui, Head of Information Technology

Get it all done
in one place

With integrations across your tech stack, askSpoke weaves together all the necessary information and your existing tools into the request. Agents see employee-specific information for personalized support and trigger actions in other tools from within tickets

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"askSpoke is a game-changer for us. We can perform actions in other systems without ever leaving the ticket. If I get a ticket about a broken laptop, I can pull up that computer’s diagnostic information from Jamf with one click in askSpoke. I’ve never heard of a ticketing system that does this before.”

Kyle Hoffman, Head of IT

One service desk to support them all

Eliminate the barriers that stop service desks from being adopted by HR, Facilities, Ops and more. With ticketing as easy as chatting and workplace AI that understands more than just IT topics, every team can use the same solution to support every employee.

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“It’s really easy to roll out askSpoke to other teams so that anyone can provide support to their internal customers without the headaches of a long training or building out complicated workflows.”

Brian Chui, Head of Information Technology

Collaborate effortlessly with cross-functional teams

askSpoke is your enterprise-wide service desk, so anyone from any team can be looped into any request. Get the right people involved with features like Followers and @Mentions, and maintain privacy with ticket and team level privacy controls.

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“Another feature I love about Spoke is the simplicity of adding new people who are not in IT to a ticket... a huge huge win. And they can stay in Slack and answer the question with us. I can loop anyone in at a company and have them contribute to a thread.”

Peter Hadjisavas, IT Manager

Scalable, Secure, and Reliable

askSpoke scales to handle millions of tickets per year while maintaining the security, compliance, and data privacy standards that safeguard our customers in every aspect of what we do.

Security

We encrypt all customer data at rest and in transit. Sensitive data is securely stored in tools like Google KMS and we employ best-in-class tools to secure and monitor our infrastructure and networks.

Reliability

We are built on highly scalable industry-leading service providers such as Google cloud & MongoDb Atlas, that help us scale with you confidently and instantaneously.

Data privacy

We ensure that only the appropriate and approved personnel have access to your information. We provide controls to enforce and audit access with SAML, SSO, SCIM and audit logs.

Compliance

Our compliance program is here to help you meet yours. We’re SOC II Type 2 compliant and comply with the CCPA & GDPR requirements. We engage with third party auditors and pentesters.

Elevate your existing ITSM

Have an ITSM tool? Get automation and chat with askSpoke’s machine learning and conversational interfaces while using the other components of your existing ITSM solution.

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Deliver better internal support faster

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