We’ve got everything you need to be successful with Spoke, including a dedicated Customer Success team and a help center full of articles, videos, and best practices.
Get all the features you need—and none you don’t—in a streamlined package.
Easily add and find all types of content.
Provide friendly 24×7 support to employees using A.I.
Manage requests from Slack, email, SMS, and web, all in one place.
Get started in minutes, not days.
You control privacy settings, and we keep your data safe.
Spoke can start answering employee questions over Slack, email, SMS, and the web app within minutes of setting up Spoke.
Support teams learn to use Spoke very quickly, as it has the familiar elements of a help desk system—ticketing and knowledge base software—in a design that sets new standards for simplicity and ease-of-use.
Your employees will take to Spoke right away, as we’ve designed it to be intuitive, handle natural language questions, and work in all the places they already live: chat, email, SMS, and the web.
Absolutely! Our privacy controls allow you and your employees to keep sensitive requests hidden from all but the relevant support personnel.
Spoke has been designed from the ground up specifically as an internal tool for managing employee requests, so we don’t recommend it for providing external customer support.
Spoke responds to employee questions based on your responses to previous questions and on information you’ve added to its knowledge base. We’ve made it really easy to add all kinds of content to Spoke’s knowledge base, including nicely-formatted text, files, links, and Google Docs.
Currently, Spoke allows you to manage requests received over Slack, email, SMS, and the web. We’re looking into supporting other chat apps like Microsoft Teams in the future.
Yes! Our Customer Success team will provide assistance and best practices that’ll help ensure Spoke’s successful launch and adoption in your organization.
Unlike traditional help desk ticketing systems, Spoke gets more valuable as you support more employees. Between improving knowledge-sharing between teams and auto-resolving employee requests using A.I., Spoke improves productivity for both employees and support teams.