Starter

$ 1

per employee, per month

Standard

$ 2

per employee, per month

Plus

$ 3

per employee, per month

Teams 1 2–4 Unlimited
Support level Help center 1 hour response 1 hour response
Request management Check Check Check
Self-service A.I. Check Check Check
Integrated knowledge base Check Check Check
Slack, email, and SMS channels Check Check Check
User profiles Check Check Check
Analytics Dashboard Check Check
Request types & forms Check Check
Private notes Check Check
Advanced assignment rules Check Check
API access Check Check
Zapier integrations Check Check
CSV export for requests Check Check
Tags Check Check
Tasks and Approvals Check
Resource preference & visibility Check
SAML/SSO Check
User provisioning & deprovisioning Check
HRIS integrations Check
Quarterly insights report Check

Starter

Standard

Plus

Part of a larger company?

We offer volume discounts for companies with more than 250 employees.
View our extended pricing table or use our pricing calculator to estimate what Spoke will cost:

employees on the , billed .

$/mo.

We’d love to discuss how Spoke can work for your company — please send us an email to discuss custom pricing options.

We have everything you need to get the most out of Spoke, including a dedicated Customer Success team and a help center full of articles, videos, and best practices.

FAQ

  • How quickly can the chatbot start answering employee questions?

    Spoke can start answering employee questions over Slack, email, SMS, and the web app within minutes of setting up Spoke.

  • How much training is required to learn how to use Spoke?

    Support teams learn to use Spoke very quickly, as it has the familiar elements of a help desk system—ticketing and knowledge base software—in a design that sets new standards for simplicity and ease-of-use.

    Your employees will take to Spoke right away, as we’ve designed it to be intuitive, handle natural language questions, and work in all the places they already live: chat, email, SMS, and the web.

  • Can I protect the privacy of sensitive employee requests?

    Absolutely! Our privacy controls allow you and your employees to keep sensitive requests hidden from all but the relevant support personnel.

  • Is Spoke for external customer Support?

    Spoke has been designed from the ground up specifically as an internal tool for managing employee requests, so we don’t recommend it for providing external customer support.

  • How does Spoke know how to answer employee questions?

    Spoke responds to employee questions based on your responses to previous questions and on information you’ve added to its knowledge base. We’ve made it really easy to add all kinds of content to Spoke’s knowledge base, including nicely-formatted text, files, links, and Google Docs.

  • What communication channels does Spoke support?

    Currently, Spoke allows you to manage requests received over Slack, email, SMS, and the web. We’re looking into supporting other chat apps like Microsoft Teams in the future.

  • Will you help me set up Spoke and launch it to my organization?

    Yes! Our Customer Success team will provide assistance and best practices that’ll help ensure Spoke’s successful launch and adoption in your organization.

  • Why does Spoke charge per employee instead of per agent?

    Unlike traditional help desk ticketing systems, Spoke gets more valuable as you support more employees. Between improving knowledge-sharing between teams and auto-resolving employee requests using A.I., Spoke improves productivity for both employees and support teams.

“It’s been so easy to bring Spoke into our routine. It’s really intuitive and has helped us conquer the issue of people not knowing where to go for what. And Spoke has given me time back in my day. I’m able to be more productive because I’m not answering those one-off questions.”

Jordan, Office Experience Manager
Charity: Water

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