A new take on ticketing
With a fast, AI-powered interface, askSpoke gives your company a whole new way to make and manage internal requests.
With a fast, AI-powered interface, askSpoke gives your company a whole new way to make and manage internal requests.
Powerful search and filters to reduce ticket handling times by 80%. Triage requests quickly with custom lists, status and tags. Reassign, merge and delete tickets in bulk.
Maintain privacy while collaborating on tickets with private notes. Make any or all incoming tickets under a team private by default or enable privacy on specific tickets.
Intelligent collation of data from your HRIS, asset management system, and team collaboration tools for context on who you’re helping in the same panel as the ticket.
File and respond to tickets through omnichannel support—web, Slack, MSFT Teams, email, SMS, and more. All conversations seamlessly flow between channels, no matter where they started.
What's their legal name?
Do they have a preferred name?
What's their job title?
What location?
PC or Mac?
What's their start date?
Employment status?
Anything else?
Set up desk
Request assignee
Do default build and apps
Team member (IT)
Setup cloud applications
Team member (IT)
Take new hire to lunch
Requester’s manager
Collect employment authorization
Specific user
Complete IT training
Team member (IT)
Complete IT follow-up training
Team member (IT)
Automatically triage service requests and ask follow-up questions so you have all the details you need. Ensure process consistency with automated approvals and workflows.
AI driven assignment options that match tickets to the agents best equipped to resolve them. Easily manage shifts so team members are only assigned requests if they’re available.
Erin Lopez added a link to IT
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Create, organize and share knowledge across your company. Add self-service knowledge easily from tickets, and control visibility to tailor support experiences by location, job title, department, and more.
Easily manage deadlines and escalations with SLAs. In addition to default reports on workload, SLAs, and more, askSpoke provides unique AI driven insights on workplace trends, and opportunities for automation.
