A new take on ticketing

With a fast, AI-powered interface, askSpoke gives your company a whole new way to make and manage internal requests.

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Powerful search and filters

Powerful search and filters to reduce ticket handling times by 80%. Triage requests quickly with custom lists, status and tags. Reassign, merge and delete tickets in bulk.

Granular privacy controls

Maintain privacy while collaborating on tickets with private notes. Make any or all incoming tickets under a team private by default or enable privacy on specific tickets.

Intelligent context right in the request

Intelligent collation of data from your HRIS, asset management system, and team collaboration tools for context on who you’re helping in the same panel as the ticket.

Omni-channel support

File and respond to tickets through omnichannel support—web, Slack, MSFT Teams, email, SMS, and more. All conversations seamlessly flow between channels, no matter where they started.

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Questions

  • What's their legal name?

  • Do they have a preferred name?

  • What's their job title?

  • What location?

  • PC or Mac?

  • What's their start date?

  • Employment status?

  • Anything else?

Tasks

  • Set up desk

    Assigned to:

    Request assignee

  • Do default build and apps

    Assigned to:

    Team member (IT)

  • Setup cloud applications

    Assigned to:

    Team member (IT)

  • Take new hire to lunch

    Assigned to:

    Requester’s manager

  • Collect employment authorization

    Assigned to:

    Specific user

  • Complete IT training

    Assigned to:

    Team member (IT)

  • Complete IT follow-up training

    Assigned to:

    Team member (IT)

Consistency with tasks and workflows

Automatically triage service requests and ask follow-up questions so you have all the details you need. Ensure process consistency with automated approvals and workflows.

Intelligent agent assignment

AI driven assignment options that match tickets to the agents best equipped to resolve them. Easily manage shifts so team members are only assigned requests if they’re available.

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Setting up 2FA

Here’s a guide to setting up 2FA

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Shared with Google Drivedrive.google.com

Integrated knowledge base

Create, organize and share knowledge across your company. Add self-service knowledge easily from tickets, and control visibility to tailor support experiences by location, job title, department, and more.

Reporting and insights

Easily manage deadlines and escalations with SLAs. In addition to default reports on workload, SLAs, and more, askSpoke provides unique AI driven insights on workplace trends, and opportunities for automation.

Resolve tickets 5x faster
with askSpoke

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Visibility across chat, teams and third-party tools

Deliver consistent knowledge and services

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