Spoke’s mission is to help employees get the support they need to do their best work. To do so, we enable employees to ask Spoke for help quickly and easily via Slack, email and web. In March, we launched Spoke to help small teams scale by offloading repetitive questions. Our initial product was a lightweight ticketing system with an integrated knowledge base. From the beginning, we’ve used A.I. to automatically answer common questions from your knowledge resources.
Today, we’re growing the kinds of requests we can help with! Now, Spoke can help teams with multi-step requests that can’t be neatly resolved with a single answer. To do that, we’re launching Request Types and Forms. 🎉
To help teams get started, we’ve included forms for the most common use cases, such as:
Forms can be sent to users in two ways:
Request Types are powerful on their own. They’re a great way of showcasing the common services your team provides, and you can use them as a filter to batch triage requests. Over time, we’ll give you insights into how your team spends time across these different activities.
This is the first step towards simplifying the processes that people have to go through to get help at work. Next up, we’re giving team members new ways to collaborate privately on requests.
Check out TechCrunch’s coverage of our big update!