One of the most magical things about Spoke is how easy it is to use alongside tools like Slack. People love the convenience of making requests directly by DM’ing Spoke, or @mentioning Spoke in a channel. But let’s be honest: some people continue to throw their question in #general or DM you directly, where it risks becoming lost in the fray. And nobody likes nagging others to file support requests.
Because of this, we’ve added the ability for you to turn any message (whether DM or in channel) into a Spoke request using Slack’s new app actions. Now, you can make sure all your requests are managed in the same place, and it’s a great way to show coworkers how easy it is to use Spoke.
As with most features in Spoke, we took a few extra steps when designing the “File a request” action to ensure a simple, delightful experience:
This is just the latest improvement we’ve made to the Spoke experience in Slack based on customer feedback. We’d love to hear from you — what’s one thing we can do to make managing requests easier and give you time back in your day?
If you find yourself overwhelmed with responding to repetitive requests, or worry about losing a myriad of asks across Slack, email and walk-bys, we’d love to show you how Spoke can help! We can give you 20% of your week back, and engage your coworkers with a delightful, human-centric experience.