How to empower others in the workplace: A guide for support teams

A good business is one where employees feel empowered by their bosses to do their jobs independently and find creative solutions to their departments’ biggest problems. A great business is one where employees feel empowered to solve any problem they encounter—even if it falls outside of their job responsibilities.

Building the second type of business requires two types of empowerment: top-down (from manager to employee) and sideways (from coworker to coworker). When coworkers focus on empowering each other, it leads to an office full of happy and productive people.

Learning how to empower others in the workplace is particularly important for people in support roles like IT, office management, and HR. Focus on empowering your coworkers to find more time for your own work and spend less time repeatedly answering the same questions.

The top 9 reasons for IT project failure: Is your project at risk?

reasons IT projects fail

According to a 2017 report from the Project Management Institute (PMI), 14 percent of IT projects fail. However, that number only represents the total failures. Of the projects that didn’t fail outright, 31 percent didn’t meet their goals, 43 percent exceeded their initial budgets, and 49 percent were late.

The ultimate guide to conducting an IT help desk survey

When technology fails, so do people. A hardware problem prevents one employee from logging in to her computer to respond to an urgent request from your company’s biggest client. Networking issues prevent email and internet access and may stop work completely.

Fast and efficient IT support is essential to office productivity. For this reason, it’s important that IT support teams take time to ask their customers—other company employees—what they’re doing well and how they can improve. The best way to get this information is by sending out a help desk survey.

How to get employees to follow new procedures, according to science

Here’s the thing about implementing new procedures. It’s great from an efficiency standpoint. New procedures are often the catalyst for operational improvement, increased productivity, less friction, and even higher revenue.

But it’s a double-edged sword for the simple reason that many of your team members will be slow to adapt. Change is hard. Or at the very least, it’s inconvenient.

Dealing with needy people at work: The Office Manager’s guide

needy coworkers illustration

As an office manager, it may feel like some important tasks were omitted from your job description. You’re expected to onboard employees, but you didn’t know you’d become the office therapist. You expected to manage the supplies and equipment budget, but you didn’t anticipate becoming the go-to person for problems with the printer.

You expected to be the office manager, but needy employees, colleagues, and bosses often leave you feeling more like the office mother.

Is 40 hours a week too much? Here’s what history and science say.

Most professionals work Monday through Friday from 9 a.m. to 5 p.m. But why is that? Who decided we should work 40 hours a week? Is it a magic number that leads to productivity in the workplace and happiness at home, or is it just a carryover from the days when most people worked in manufacturing?

Is 40 hours a week too much, too few, or just right? It’s an important question for HR professionals to ask. The schedule your office maintains can have major impacts on engagement, productivity, and turnover, and there’s more than 100 years of evidence to prove it.

Introducing IT Kit: An expert-curated resource for IT pros

IT Kit logo

Today we’re announcing the release of our latest project, IT Kit. If you’re an IT professional interested in staying on top of the latest and best tools and apps, we made this one just for you.

For IT Kit, we partnered with a groups of industry experts to curate a list of incredibly useful (and cool!) tools for IT pros.

8 critical steps to creating empathy in the workplace

Are you showing your employees enough support?

Given that one-in-three workers would leave their companies for a more compassionate environment, there’s major incentive for companies to emphasize empathy skills sooner rather than later.

For those of us working in a support role, our effectiveness ultimately boils down to how well we listen and connect to our fellow employees. The better we do our jobs, the more equipped our coworkers are to do theirs.

22 truly creative employee benefits your teams will love

creative employee benefits

Naked Fridays, trade your elevator for a slide, freeze your eggs—or even, corpse—seemingly every day there’s another company offering a wacky employee benefit.

But are jewelry discounts and free Botox what your employees really want?

We’ve mined through the internet’s hottest (and not-est) employee benefits lists to help you bypass the fads and discover truly creative perks and benefits your teams will genuinely love.

15 game-changing Slack bots for Office Manager productivity

There’s never a dull day in the life of an office manager.

Between navigating multiple agendas, tasks, and personalities—your most important projects can easily fall by the wayside.

At Spoke, we believe everyone in the office deserves to spend less time fielding interruptions, and more time on the work that matters most. We’ve mined through Slack’s App Directory to bring you the top productivity bots to help you win back your time and achieve your best work, no matter what the day throws at you.