A better solution for every team

Traditional ticketing systems are a drag on productivity and no fun to use. But if done right, they help you help people faster and don’t disrupt anyone’s workflow. Spoke makes everything about ticketing easier for you and your coworkers so you resolve requests faster and everyone gets more time to get things done.

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Your automated help desk assistant

Get a lot of repetitive questions? Spoke’s friendly chatbot uses A.I. to take requests on Slack, email, SMS, and web. The more you use it, the smarter and more helpful it gets.

Employees get the info they need, quickly and easily. And you get interruption-free time to get things done.

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Resolve faster, ticket less

Other, “traditional” ticketing systems are complex. Your employees avoid them, and they make your job too complicated.

Spoke’s streamlined approach to ticketing gives you everything you need to manage employee requests, and nothing you don’t. It’s easy to set up and use, and keeps requests organized in one place for all of your support teams.

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Simplify your knowledge management

Spoke’s knowledge base keeps track of all types of useful information, no matter where it’s buried across the company.

And there’s no need to set aside special time to document all the stuff trapped in your brain: It’s easy to add to the knowledge base as you answer employee questions.

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Jocelyn Markley added a link to HR

Company onboarding doc

New employee handbook + some basic things like vacation days

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Shared with Google Drive
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Christian Duncan added a link to IT

Guest wifi password

1234DF554

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Nellie Russell added a link to Design

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We’re here if you need us

It’s easy to get started with and use Spoke, but if you need us, our Customer Success team is here to help, at no cost.

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“StockX grew exponentially, and had to handle team members’ requests efficiently. Spoke’s ticketing system was a home run. It required minimal setup and worked with our existing systems. Spoke had knowledge base features built in. In months, Spoke was auto-closing 35% of our tickets. Spoke spent time to build the relationship, and found new ways to meet our needs.”

TJ Swoveland, System Administrator
StockX

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StockX's IT, HR, and Ops teams auto-close 35% of all tickets with Spoke