Open Requests15
Auto resolve rate28%
Avg resolution time1d
Open Requests31
Auto resolve rate45%
Avg resolution time6h
Privacy enabled
Open Requests1
Auto resolve rate33%
Avg resolution time1.5h
Auto delegation enabled
Open Requests3
Auto resolve rate68%
Avg resolution time3h
Spoke is designed for all of the teams that respond to frequent requests and questions from employees: IT, Office Management, Operations, People Ops, HR, Facilities… even the Party Planning Committee. There’s one installation for everyone.
If you’ve ever had to use a “traditional” ticketing system, managing requests with Spoke will feel positively refreshing.
No confusing forms, mysterious features, or complex workflows. It’s clean and intuitive, so there’s no special training or technical chops required.
Slack, email, SMS, and more—employees can ask Spoke questions wherever they already are. No more having to remember a URL or go digging around in an outdated knowledge base.
It’s easy to add anything to Spoke’s knowledge base: text, URLs, and documents.
Plus, Spoke’s AI identifies outdated clutter in the knowledge base so it can serve up fresh, useful info to your employees.
Jocelyn Markley added a link to HR
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Nellie Russell added a link to Design
Spoke requires so little effort to explain to new users, that I have more time to actually solve their issue, rather than train them on how to engage with IT.
Before Spoke, Turo's HR, Operations, and CS teams were answering the same questions from employees over and over again. Now that we use Spoke, most questions can be answered automatically and in real time, freeing up those teams to focus on their superpowers.
When a question comes up that Spoke doesn’t know, it’s so easy for people on our teams to add more information to the Knowledge Base. It feels good knowing that simple step will save us from so many interruptions in the future.