Spoke requires so little effort to explain to new users, that I have more time to actually solve their issue, rather than train them on how to engage with IT.
Before Spoke, Turo's HR, Operations, and CS teams were answering the same questions from employees over and over again. Now that we use Spoke, most questions can be answered automatically and in real time, freeing up those teams to focus on their superpowers.
When a question comes up that Spoke doesn’t know, it’s so easy for people on our teams to add more information to the Knowledge Base. It feels good knowing that simple step will save us from so many interruptions in the future.