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Open requests31
Auto resolve rate45%
Avg resolution time6h
Privacy enabled
Open requests15
Auto resolve rate28%
Avg resolution time1d
Open requests1
Auto resolve rate33%
Avg resolution time1.5h
Auto delegation enabled
Traditional ticketing systems are a drag on productivity and no fun to use. But if done right, they help you help people faster and don’t disrupt anyone’s workflow. Spoke makes everything about ticketing easier for you and your coworkers so you resolve requests faster and everyone gets more time to get things done.
Get a lot of repetitive questions? Spoke’s friendly chatbot uses A.I. to take requests on Slack, email, SMS, and web. The more you use it, the smarter and more helpful it gets.
Employees get the info they need, quickly and easily. And you get interruption-free time to get things done.
Other, “traditional” ticketing systems are complex. Your employees avoid them, and they make your job too complicated.
Spoke’s streamlined approach to ticketing gives you everything you need to manage employee requests, and nothing you don’t. It’s easy to set up and use, and keeps requests organized in one place for all of your support teams.
Spoke’s knowledge base keeps track of all types of useful information, no matter where it’s buried across the company.
And there’s no need to set aside special time to document all the stuff trapped in your brain: It’s easy to add to the knowledge base as you answer employee questions.
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It’s easy to get started with and use Spoke, but if you need us, our Customer Success team is here to help, at no cost.
“StockX grew exponentially, and had to handle team members’ requests efficiently. Spoke’s ticketing system was a home run. It required minimal setup and worked with our existing systems. Spoke had knowledge base features built in. In months, Spoke was auto-closing 35% of our tickets. Spoke spent time to build the relationship, and found new ways to meet our needs.”
TJ Swoveland, System Administrator
StockX