Now you can have both: More time to get things done and happier, more productive employees.
Auto resolve rate28%
Avg resolution time1d
Auto resolve rate45%
Avg resolution time6h
Auto resolve rate33%
Avg resolution time1.5h
Auto delegation enabled
Auto resolve rate68%
Avg resolution time3h
Spoke is designed for all of the teams that respond to frequent requests and questions from employees: IT, Office Management, Operations, People Ops, HR, Facilities… even the Party Planning Committee. There’s one installation for everyone.
If you’ve ever had to use a “traditional” ticketing system, managing requests with Spoke will feel positively refreshing.
No confusing forms, mysterious features, or complex workflows. It’s clean and intuitive, so there’s no special training or technical chops required.
Spoke’s AI gives you time back by automatically finding the answers to common questions and responding to employees with the info they need.
If Spoke doesn’t know the answer, it intelligently assigns a ticket to the right team. As tickets get resolved, Spoke gets smarter about responding to and routing requests.
Slack, email, SMS, and more—employees can ask Spoke questions wherever they already are. No more having to remember a URL or go digging around in an outdated knowledge base.
It’s easy to add anything to Spoke’s knowledge base: text, URLs, and documents.
Plus, Spoke’s AI identifies outdated clutter in the knowledge base so it can serve up fresh, useful info to your employees.
Jocelyn Markley added a link to HR
New employee handbook + some basic things like vacation days
Shared with Google Drivedrive.google.com
Christian Duncan added a link to IT
This resource may need review
Nellie Russell added a link to Design